Securus Technologies a recognized leading company that provides technological services and solutions to the civil and criminal justice sector, their technology solutions is for the public safety, corrections, monitoring, as well as investigation. The firm has been offended by the claims made by their main competitor the GTL, as result it challenged its main competitor to allow an independent technology judge identify who has the biggest and superior products, the most technologically advanced cell phone calling platform, which among the two has high level of investment and most cost efficient as well as the excellent customer service as well as the concerned industrial measurement criteria.
According to Richard A. Smith, GTL claims are all fake on all bases, for example, the claim by GTL that it has the best technology and that their customer service is comparable to that of Securus Technology. Smith is the Securus Technology Chief Executive Officer. Smith says that he would prefer that an independent judge determines both products sets, the calling platforms as well as both customer services representations, and the accurate outcome about superiority between the two companies.
Smith insist that is impossible to make the comparison between the two companies because Securus Technology has invested and reinvested a lot into their businesses that include the acquisition of the companies, product development together with modern Technology Center as well as the US Customer Service Center. GTL has invested a small fraction while Securus technologies have invested over $700 million.
This is a win/loss for Securus, acknowledges Smith, he is aware that they would gain the most in this contest. He says that one would have to look at the detail of both platforms in an independent manner to make a comparison of both technologies, reliability of the IT work, the calling platform, the capital invested as well as product potential.